Family Mediation Privacy Policy

Family Mediation Hub privacy notice

This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients. These can include, but are not limited to: 

· Names and contact details

· Addresses

· Gender

· Pronoun preferences

· Occupation

· Date of birth

· Marital status

· Third party information (such as family members or other relevant parties)

· Payment details (including card or bank information for transfers and direct debits)

· Financial data (including income and expenditure)

· Transaction data (including details about payments to and from you and details of products and services you have purchased)

· Usage data (including information about how you interact with and use our website, products and services)

· Employment details (including salary, sick pay and length of service)

· Health information (such as medical records or health conditions)

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. As the data subject, you have the: 

Right of access: you have the right to ask us for copies of your personal information. 

Right to rectification: you have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. 

Right to erasure: you have the right to ask us to delete your personal information. 

Right to restriction of processing: you have the right to ask us to limit how we can use your personal information. 

Right to object to processing: you have the right to object to the processing of your personal data. 

Right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you. 

Right to withdraw consent: when we use consent as our lawful basis you have the right to withdraw your consent at any time.

Please note that the rights listed above do not relate to any session records or notes created by Katy or Pam as these are for our use and and belong to us.

How to contact us

If you make a request, we must respond to you without undue delay and in any event within one month. Please email us on info@thefamilymediationhub.co.uk

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You have the right to withdraw your consent at any time.

Legitimate interests: We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. 

Our legitimate interests are:

The Family Mediation Hub uses its clients' personal information to undertake mediation sessions and to write notes and reports in relation to these sessions.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from: Directly from you

Who we share information with: On occasion and if relevant, we will share your personal information with legal representatives or other mediation professionals. 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details in the above ‘how to contact us’ section of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO using the following address: 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

We reserve the right to change our privacy policy with immediate effect, and any changes will be reflected directly to our website. If and when changes are significant, we may email our current clients with further information.